Privacy Policy

For the purposes of this Privacy Policy and data protection legislation, Mortgage Claims Pty Ltd (trading as Capscale) is the data controller and responsible for your personal information.

This site, and any other site associated with Capscale, may include links to third-party sites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not have control over these sites and are not responsible for their privacy statements. When you leave our site, we recommend you read the privacy policy of every site you visit.

We understand that your privacy is important to you, and we value your trust. That's why we protect your personal information and aim to be clear and open about what we do with it. This policy explains how we handle your personal information.

We collect personal information about you when you contact us, use our services, visit our website or deal with us in some other way. The types of personal information we may collect and process are as follows:

Identity Data

First name, surname, title, date of birth and gender.

Contact Data

Address, email address and telephone numbers.

Financial Data

Bank account details.

Technical Data

IP address, browser type and version, time zone setting and geographic location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the site.

Usage Data

Information about how you use our site, products and services, along with page interaction information.

Marketing & Communications Data

Your communication preferences and preferences in receiving marketing from us and our third parties.

Most of the personal information — including Identity, Contact, Financial and Marketing data — we process is provided to us directly by you via post, phone, email, SMS and social media platforms when carrying out one of the following.

We collect, hold, use and disclose your personal information so we can:

• Confirm your identity
• Assess your application
• Manage your application
• Contact and communicate with you
• Manage our relationship with you
• Improve our service to you and your experience with us
• Comply with laws, and assist government or law enforcement agencies

We may also collect, hold, use and disclose your information for other reasons where the law allows or requires us.

From time to time, we may also use your personal information to tell you about products or services we think you might be interested in. To do this, we may contact you by:

If you don't want to receive direct marketing messages, or want to change your contact preference, please contact us.

We may share your information with third parties for the reasons set out in section 04 (How we use your information) or where the law otherwise allows. These third parties can include:

• Our employees, contractors and/or related entities
• Banks, lenders and/or financial institutions and their personal information or customer care departments

We store your hard copy and electronic records in secure buildings and systems, or using trusted third parties.

You can contact us and ask to view your information. If your information isn't correct or needs updating, let us know straight away.

You can ask us for a copy of your information by calling us. There is no fee to ask for your information. We try to make your information available within 30 days after you ask us for it. Before we give you the information, we'll need to confirm your identity.

If you are concerned about your privacy, you can make a complaint and we'll do our best to sort it out. To make a complaint, contact one of our staff or customer service representatives. We'll investigate the issue and try to fix it straight away.

We will:

• Keep a record of your complaint
• Give you a reference number, along with a staff member's name and contact details if you want to follow it up
• Respond to the complaint within a few days if we can, or tell you if we need more time to investigate it
• Keep you updated on what we're doing to fix the problem
• Give our final response within 45 days — if we can't respond in this time, we'll get in touch to tell you why and work out a new time frame with you

If your complaint is about how we handle your personal information, you can also contact the Office of the Australian Information Commissioner or the Australian Financial Complaints Authority (AFCA).